There are many reasons why a construction project can go wrong. While in some cases the challenges faced are unavoidable, in many cases they are avoidable. Poor communication, in particular, has been the main reason behind many project failures.
Good communication is a key requirement for many projects to succeed. Without it, many projects can fail prematurely or the result delivered may not be what the client expected. If you are using construction management services, how can you ensure that communication between you and your manager is handled correctly?
Set a Timetable
One of the most important aspects of communication is that it needs to be taking place on a regular basis. Even if you and your manager are handling your communications professionally, if you don't exchange information on a regular basis, there might be problems down the road. Regular communication is the best way to ensure that both parties are up-to-date.
To ensure that communication is taking place regularly, you should set up a timetable. This timetable should clearly indicate when the two of you will be communicating e.g. meeting in person or making calls.
Properly Define the Method of Communication
Another issue that hurts communication between owners and manager is the use of the wrong communication medium. An email may be sent by either party but not be opened immediately. If the information was fairly urgent, this could cause a lot of confusion.
Have a defined method of communication that will guarantee the message will reach the other party in good time. Additionally, use a medium that can communicate the message properly. A text message may not highlight everything that is needed.
Don't Be Rigid
There are some people who will absolutely not pick up calls between certain times. However, when you have an ongoing construction project, you may have to make an exception. Even if you have a timetable that ensures communication takes place regularly, your manager may need to reach you in case of an emergency. Failing to pick up their call could be costly.
Set Up Good Communication Lines with Other Teams
Not everyone involved in the project will be working under the same manager. Therefore, it's just as important that the manager communicated well with others involved in the project e.g. electricians, HVAC technicians etc. Ensure that there are open lines of communications between the various teams or individuals to avoid mistakes and conflicts in the project.